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Dr.Agasthian Clinic is committed to safeguard your privacy online. However, to be an informed and aware customer, you are requested to read our Privacy Policy carefully.

We may collect following personal information about you:

We will not use your personal and financial information for any purpose other than to complete a transaction and process your orders.

We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to third parties.

We will endeavor to safeguard the confidentiality of your personal and financial information. However, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that we will have no liability for disclosure of your information due to errors in transmission, unauthorized or fraudulent acts of third parties.

Cookie technology will only be used to track some non-personal information such as IP address, type of browser, operating system and domain names etc. to improve our site and to facilitate transactions.

When you place orders, it is through a secure server. The secure server software (SSL) encrypts all information you input including your credit card number, before it is sent to us. This makes it unreadable as it travels across the Internet.

CANCELLATION, RETURN AND REFUND POLICY

Dr.Agasthian Clinic is dedicated to making sure you are truly satisfied with your purchase. If there is cause of complaint, please read our cancellation, return, and refund policy to facilitate a smooth resolution to the problem.

CANCELLATION

Cancellations are allowed without any question asked with reversal of full amount paid by the customer. However, it is allowed only till the time product is not shipped from our warehouses. Please contact our Customer Care team immediately at contact@drgasthian.com to assist you in cancellation of the order.

RETURN

Returns are acceptable with replacement of the products or reversal of full amount paid by the customer with 7 days of receipt of the product. However, returns are limited to following cases:

REFUND - Online Shopping

We will initiate your refund within 3 working days of our confirmation. However, it may take 7-15 working days to get it credited / reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.

DELIVERY IN INDIA

The estimated time of delivery within India is generally 5-7 business days, time may vary according to your delivery location.

Please note that if your location is not served by our regular courier partners, then we will be dispatching your order through Value Payable Post (VPP) or Speed Post. In such cases, delivery duration may vary from 7-10 days.

Delivery time may also vary according your delivery location. Orders placed from North East India require minimum 10-12 business days for delivery.

INTERNATIONAL DELIVERY

Shipments that are shipped outside India through private courier partners will take 7-10 days for delivery, while those shipped through India Post takes 12-15 days. Due to the time required for custom and import clearance and forwarding delivery timeline may take up to 15-20 days. Please note that the delivery timings will also be bound by the custom policies and regulations of your region.

SHIPPING ADDRESS

In order to provide good service and timely and efficient deliveries, please enter the correct pin code in the shipping address field of the Registration Form. Also, it is very important for us to have your contact number, so please enter your correct phone number while registering.

*We reserve the right to change or update above policy at any time by placing a notice on the website. Such changes or updated shall be effective immediately upon posting to the website.